This is a delivery service only. If you pay for your item before 12 noon you will receive your order in 3 working days. DX will send you an email and text message update the evening of dispatch from Tutti Bambini advising you that you will receive your delivery on the 3rd working day. The delivery is an all day service between 8am — 6pm.
If you pay for your item before 12 noon you will receive your order within 2 weeks. In these situations the Tutti Bambini logistics team will call you direct within 5 days of placing your order to advise you of your delivery slot. This is a delivery service with assembly included. If you pay for your item before 12 noon you will receive your order between weeks.
In these situations the Tutti Bambini logistics team will call you direct within 3 working days to advise their delivery and assembly slot. Damaged In Transit Before you refuse the delivery, we ask that you check inside the box to establish if the item itself has been damaged. The packaging is simply used to protect the item whilst in transit. If you find the contents to be spoilt, please sign for the goods as damaged and contact us by email at customerservices online4baby.
We aim to respond to your enquiry in the quickest possible timeframe. We appreciate that all items that are delivered are not necessarily purchased for immediate use. So to avoid disappointment on opening we would ask that all your parcels are checked thoroughly on arrival and then in the unlikely event that you are not completely satisfied with the condition of how your order has arrived you must contact us with images of any damage to the item and the packaging within 24hrs of receipt so that any problems can be rectified immediately, this is the timeframe that enables us to claim from the couriers insurance.
Outside of this timeframe we are unable to claim from the couriers insurance. For wooden items damaged in transit we will replace the damaged parts 'like for like' only and not the complete carton. This prevents the likelihood of the whole carton getting damaged as a whole carton for the second time.
Sew buttons on to the ends of cushion. Fasten the security strap around the cot side. Place the mattress base between the cot ends.
Replacement parts are packed individually and securely for transit. Due to the weight of some parcels and the distance travelled through many courier depot's we cannot guarantee that the external packaging will not be marked on arrival and therefore if presentation is important i.
This guarantee does not affect your statutory rights. The guarantee is only available to the original purchaser of the item s and must be accompanied by the original receipt and is non transferable.
We will offer a spare, repair or replacement product free of charge where the product, pushchair, stroller or car seat goes wrong within the 6 month guarantee period. A refund will be offered if a replacement is not available.
Ive left it up until last week and decided to phone them to chase the parts pack up and was told on 3 occasuions that I would be contacted back asap, needless to say noone called back. It took him less than five minutes.
Due to the number of small components included in the screw fix stair gates, we will provide any missing parts direct from the manufacturer. We cannot accept returns on these gates due to missing parts. All parts except foam handles, fabric wear, inflatable tyres, inner tubes and rain covers. Where a spare or repair is uneconomical, Online4baby will offer a replacement product.
Online4baby may inspect the product and verify fault before offering a spare, repair, replacement or refund. The guarantee does not cover: Damage caused by non domestic use. Damage caused by failure to follow the user guide and maintenance instructions. Deliberate damage, misuse or neglect. Product which has been modified, undergone an unauthorised repair or used a non approved spare part.
Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
Matching accessories, including changing bags, cosytoes, pushchair liners, rain covers, canopies, mosquito nets, parasols. Moving parts should be maintained on a regular basis and a silicone lubricant spray should be applied to keep necessary parts running effectively. We can provide spare parts and repairs for damages which fall outside the scope of your statutory rights.
Prices are quoted on an individual basis. If the goods are faulty then the standard statutory rights apply.
All our products sold through Online4baby. To enable us to authorise a return you must notify us within 14 days from the day you receive your goods by contacting our customer services team via or by email to returns online4baby. Any parcel returned to us without authorisation will be refused. It is the customer's responsibility for the return shipping cost and to take reasonable care and ensure the items returned are received by Online4baby.
We recommend all returns are arranged through Online4baby. Collection charges are shown in the table below. Alternatively if you prefer to arrange your own courier, items must be returned by a registered Courier or the Royal Mail for insurance purposes. The refund will be put back into the original payment method that was used. This refund will be completed within 14 days of receipt of the goods. Online orders must be booked in with Customers service within 14 days from the day after receipt.
Collections Please see below in the table collection charges and weights. Collections made by our courier DPD are attempted between the hours of 8am and 6pm. All packages must be made available and boxed securely.
We cannot refund or exchange if they are not returned together.
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